All products on the Miss Beaut website are shipped directly to you (the customer) from the supplier and not by us (Miss Beaut.) Therefore, Miss Beaut is not in control of the packaging or delivery of the items ordered. As we use suppliers, it is also possible that if you order more than one item in a single order, the products might come in multiple packages from separate suppliers. The time frames are set with the supplier. Miss Beaut assures you that all orders are processed within a timely manner and we work hard with our suppliers to get our beaut products to you as soon as possible. Orders to the UK usually dispatch and deliver within 10 working days.